Personal success depends more on emotional intelligence than on education, skill or experience. This is true in the workplace and in personal relationships.
Conversations around sensitive issues when opinions differ and emotions run high, are the real-time test of emotional intelligence, demanding both courage and skill. Without courage we delay, or avoid these conversations completely: bad behaviour goes unchallenged and no-one is held accountable for poor performance. Without skill, we start conversations that run into arguments and fights, doing more harm than if we’d stayed quiet.
Straight Talk skills enable you to plan and hold safe, constructive conversations even in difficult situations. You can put your opinion forward without getting into arguments: give feedback safely even when it’s personal and sensitive: and hold people to account so they improve their behaviour or their performance.
When you have these skills you don’t have to bite your lip and hold onto frustration: nor do you risk the harm you do when you speak out in anger and accusation.
If you’re serious about improving the way you communicate at work, or with family and friends, call 082 601 2807 or mail:
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Change your behaviour – change the future. 1 day workshop
This workshop shows you how to make sure your efforts to change behaviour bring results that last. You can use the tools and techniques in your personal life and at work, to change your own behaviour or that of others.
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