Archive for August, 2010

All change!

Monday, August 23rd, 2010

‘I can see how this works – but it’s difficult for me. I’m from the old school – it’s either right or it’s wrong. Somebody either performs properly – or you discipline them.’
The speaker was a man in his fifties who was trying hard to get his mind around the idea of Win Win conversations [...]

Self centred? You bet!

Monday, August 16th, 2010

I’ve been thinking about the week that was and the reactions of participants on my workshops to the Straight Talk process. I’ve been thinking about the patterns of behaviour that I commonly see, and how they affect the ability of people to hold effective conversations that get results and at the same time build better [...]

Cause or consequence

Thursday, August 12th, 2010

It starts like this.
‘We need your help. Sam is not performing, seems demotivated, doesn’t follow instructions and has become quite surly toward everyone. Can you come in as a coach to find out what is wrong and to help improve the situation.’
Sam could be anyone at all: an expensive graduate with potential, someone nearing retirement, [...]

They’re at it again!

Friday, August 6th, 2010

They sent me on the training course
They didn’t make it clear
They haven’t come back to me
They didn’t do it right the first time
They never answer the phone
I have heard all of these statements this week. It’s been quite a week! They seem to be everywhere, messing up our lives as usual. They have a lot [...]