Archive for the 'Managing performance' Category

There have been two topics in South Africa’s news recently that are directly related to the quality of conversations in the workplace.
- reluctance of employers to take in young people because of the labour relations implications in firing those whose performance is not satisfactory
- sick leave abuse that managers seem unable to control.
Neither of these [...]

How to manage change effectively

Friday, September 30th, 2011

This is the ninth of the blog posts based on the top ten most read Straight Talk Tips that go to my clients each month. The tips are free and you can sign up for them here
How to manage change effectively
Almost all organisations undergo extensive change at some time in their history. It may come from [...]

What makes a high performing team?

Tuesday, September 20th, 2011

This is the sixth of the blog posts based on the top ten most read Straight Talk Tips that go to my clients each month. The tips are free and you can sign up for them here
What makes a high performing team?
There is a lot of talk about high performing teams: but talk is cheap. Building [...]

Essential characteristics of good leaders

Friday, September 16th, 2011

This is the fifth of the blog posts based on the top ten most read Straight Talk Tips that go to my clients each month. The tips are free and you can sign up for them here
Essential characteristics of good leaders
From ancient philosophers to modern scholars and consultants, we have been obsessed with finding out what [...]

How to get accountability

Thursday, May 5th, 2011

If you want to build a high performing team you must know how to hold people to account for their performance. In general however, people are more skilled at avoiding accountability than others are at holding them to account. There are three tactics that are most commonly used. For each, there is a specific behaviour [...]

Performance appraisal revisited – again

Wednesday, March 30th, 2011

The majority of organizations today claim they have a performance appraisal system in place.  The procedures and documentation are carefully designed and circulated every quarter or half year. Managers line up interviews with their staff. Sometimes people are asked to complete self assessments before their appraisal interviews.
Afterwards, the data is collected and analysed to identify [...]

Teaching older dogs new tricks

Monday, November 29th, 2010

It is very difficult to change adult behaviour, and the older the adult, the more it is difficult.
Many people, including human resources people who should know better, still behave as if a few days in a classroom can produce managers who will build high performing teams and people who will communicate effectively. Would that it [...]

Rewarding behaviour and creating consequences

Friday, November 26th, 2010

Are there people around you behaving like this?
 They perform way under their capabilities even though you hold regular performance reviews
 They use up most of their sick leave each year although you see no evidence of any serious illness
 They use mobile phones during meetings for mail and messages in defiance of agreements to [...]

Catch them doing it right

Wednesday, November 24th, 2010

It saddens me to see how so many adults have poor self-esteem and low self-confidence. By the time people are in their twenties, thirties and beyond, life patterns are in place that are hard to change. It would be so much easier if we did not acquire those negative perceptions of ourselves in the first [...]

Confronting tears

Friday, November 12th, 2010

One of the things that managers most dread about performance appraisals is the woman who breaks down in tears at the first hint of critical feedback.
The very best way to handle this problem is to avoid having it happen in the first place. There are two things you can try.
Prepare for the conversation by gathering [...]