http://www.straight-talk.co.za/blog/my-new-book-conversations-that-scare-you/ Straight Talk Blog - articles on talking and listening for anyone interested in learning straight talking skills Fri, 18 May 2012 05:50:38 +0000 http://wordpress.org/?v=2.6.3 http://www.straight-talk.co.za/blog/my-new-book-conversations-that-scare-you/#comment-30 Anne Greening Fri, 04 Jun 2010 10:44:15 +0000 http://www.straight-talk.co.za/blog/?p=102#comment-30 Hi, Maureen. This one I can relate to. As a Trustee in a Sectional Titles Village, I sometimes have to speak to residents who have contravened one of our rules. Easy enough when the person concerned is a mature, well-balanced, unself-centered, unbiaised person - but few people are. The defensive response is bad enough, but the worst are those who respond by attack. Example: someone servicing their car on the common property, allowing oil to flow all over the roadway. When approached - Oh, so politely - this chap opened up with all guns, with a barage of complaints about an unrelated subject (Village security). Hi, Maureen. This one I can relate to. As a Trustee in a Sectional Titles Village, I sometimes have to speak to residents who have contravened one of our rules. Easy enough when the person concerned is a mature, well-balanced, unself-centered, unbiaised person - but few people are. The defensive response is bad enough, but the worst are those who respond by attack. Example: someone servicing their car on the common property, allowing oil to flow all over the roadway. When approached - Oh, so politely - this chap opened up with all guns, with a barage of complaints about an unrelated subject (Village security).

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