Everyone talks about the importance of relationships; in teams, with customers, with your boss, with your staff; in families, with spouses and partners. But mostly what I hear are people holding the kind of conversations that do little to build relationships and are often virtually guaranteed to damage them!
I hear emotional outbursts, accusations and blame. [...]

It sounds so easy. Facts are facts, that is, until we feel strongly about something. Then emotions take over, and not even facts are what they seem. There are four common mistakes that we make.
1. We load the facts with emotional baggage. The emotional tone of a statement is most often carried in the non [...]