How to deal with tears and aggression

Friday, April 19th, 2013

There are many things that managers dislike about performance appraisal interviews with staff. One of the most dreaded is the woman who breaks down in tears at the first hint of critical feedback.
I’m not talking about the one-off event where one party, the manager, is a little insensitive; and the other party, the employee, is [...]

So you like being a firefighter?

Monday, February 27th, 2012

If you’re paid to be a firefighter, then it’s fine to spend all day fighting fires.
But if you’re actually paid to plan strategies, define goals and objectives, think of ways to improve how you operate, and provide coaching and support so people around you grow and develop – then what on earth are you [...]

Manage your stress level – say no

Friday, February 17th, 2012

The year has only just started and already we’re in burnout. The memory of the holidays is long gone. E-mails are streaming through in their hundreds; meetings are stacked up back to back; the school term is well under way; social activities are going non-stop and you’ve started planning for Easter!
It’s no wonder your stress [...]

When we talk about needing space, setting limits or agreeing on what is acceptable behavior, we are referring to personal boundaries. When you have boundaries in place you don’t tolerate abuse or disrespect from others and you don’t take on the problems that belong to them. You know who you are and you treat yourself [...]

The diverse, democratic societies of today require communication that is more thoughtful, tolerant of difference and open to negotiated solutions. Communications technology has got smarter, but our communication is less effective than ever.
In Business Day, 25 January 2012, Bobby Godsell writes that successful societies in the 21st century need rapid and sustained economic growth, combined [...]

How to use facts in conversations

Monday, September 26th, 2011

This is the eighth of the blog posts based on the top ten most read Straight Talk Tips that go to my clients each month. The tips are free and you can sign up for them here
How to use facts in conversations
When you open a conversation by putting the facts on the table you create a [...]

How to start over in a relationship

Wednesday, September 21st, 2011

This is the seventh of the blog posts based on the top ten most read Straight Talk Tips that go to my clients each month. The tips are free and you can sign up for them here
How to start over over in a relationship
Relationships can get stuck. Conversations end in argument; the same buttons get pressed; [...]

Essential characteristics of good leaders

Friday, September 16th, 2011

This is the fifth of the blog posts based on the top ten most read Straight Talk Tips that go to my clients each month. The tips are free and you can sign up for them here
Essential characteristics of good leaders
From ancient philosophers to modern scholars and consultants, we have been obsessed with finding out what [...]

This is the fourth of the blog posts based on the top ten most read Straight Talk Tips that go to my clients each month. The tips are free and you can sign up for them here
Importance of managing emotions in difficult conversations
Conversations about performance or behaviour have many starting points but all have an underlying [...]

Make a plan - speak up

Monday, September 5th, 2011

This is the third of the blog posts based on the top ten most read Straight Talk Tips that go to my clients each month. The tips are free and you can sign up for them here
Make a plan - speak up
Re title: Tips for holding difficult conversations
At one time or another we all face [...]