How to manage change effectively

Friday, September 30th, 2011

This is the ninth of the blog posts based on the top ten most read Straight Talk Tips that go to my clients each month. The tips are free and you can sign up for them here
How to manage change effectively
Almost all organisations undergo extensive change at some time in their history. It may come from [...]

This is the fourth of the blog posts based on the top ten most read Straight Talk Tips that go to my clients each month. The tips are free and you can sign up for them here
Importance of managing emotions in difficult conversations
Conversations about performance or behaviour have many starting points but all have an underlying [...]

There are three types of verbal behaviour that you can use in a meeting. You can put forward new ideas; you can ensure that what is said is clear and understood by everyone; and you can give support to, or disagree with, things that are said. The balance of these three behaviours determines how effective [...]

How to chair a meeting

Tuesday, May 17th, 2011

The role of the chairperson is critical to the success of any meeting. There are three roles a chairperson can play.

Plan, structure and arrange meetings so everyone knows their purpose, what is to be discussed, and why.
Create an atmosphere during [...]

When you plan a meeting you must first be clear on its purpose and the items that are to be discussed. Then you can attend to the details of who should attend; where and when it should be held, and how it should be organised.
In deciding who should attend a meeting there is one rule. [...]

Do you really need a meeting?

Friday, May 13th, 2011

In a well run meeting you can solve problems, motivate people, initiate new projects, solve conflicts, get buy-in and build relationships more quickly and easily than in any other way. It’s no wonder meetings are so popular!
Research shows that the written word carries only about 7% of the true meaning of what you communicate and [...]

You sigh as you doodle along the edge of your page, then sneak a peak at your text messages.  Another meeting!
You’re not sure what its purpose is or why you’ve been invited. You don’t have any contribution to make. The arguments go round in circles. And why doesn’t someone do something about the guy at the end of the [...]

Most of us put off having difficult conversations for as long as possible.  But even when we are in conversations, we find ways of avoiding the critical and difficult issues. The problem is that when you hold a conversation that does not directly and effectively address the real problem, no amount of talking will make [...]

How to get accountability

Thursday, May 5th, 2011

If you want to build a high performing team you must know how to hold people to account for their performance. In general however, people are more skilled at avoiding accountability than others are at holding them to account. There are three tactics that are most commonly used. For each, there is a specific behaviour [...]

The downside to stretch goals

Tuesday, May 3rd, 2011

In most organisations it is assumed that if you want to build a high performing team you need to set stretch goals and objectives. Logically, it makes sense that setting challenging goals and objectives is the best way to inspire the most effort and the best performance. The only limitation that is commonly recognised is [...]