How to use facts in conversations

Monday, September 26th, 2011

This is the eighth of the blog posts based on the top ten most read Straight Talk Tips that go to my clients each month. The tips are free and you can sign up for them here
How to use facts in conversations
When you open a conversation by putting the facts on the table you create a [...]

This is the fourth of the blog posts based on the top ten most read Straight Talk Tips that go to my clients each month. The tips are free and you can sign up for them here
Importance of managing emotions in difficult conversations
Conversations about performance or behaviour have many starting points but all have an underlying [...]

10 Tips for holding better conversations

Monday, August 8th, 2011

One conversation can make or break a relationship, a career or a life. No wonder we find some of our conversations really scary. Getting to a point where you can speak up about almost anything to almost anyone takes practice, but if you start with these tips in mind you’ll go wrong less often.
1. Choose [...]

How to chair a meeting

Tuesday, May 17th, 2011

The role of the chairperson is critical to the success of any meeting. There are three roles a chairperson can play.

Plan, structure and arrange meetings so everyone knows their purpose, what is to be discussed, and why.
Create an atmosphere during [...]

How to get accountability

Thursday, May 5th, 2011

If you want to build a high performing team you must know how to hold people to account for their performance. In general however, people are more skilled at avoiding accountability than others are at holding them to account. There are three tactics that are most commonly used. For each, there is a specific behaviour [...]

Become more resilient: manage upward

Monday, February 7th, 2011

Speaking up to anyone in authority can be difficult and high risk. If you get it wrong, it could be career limiting. But it may be the only way to remove feelings of frustration and dis-empowerment at work and can be a powerful way to increase your resilience.
One of the conversations that most people avoid is asking [...]

Become more resilient: re-frame the problem

Wednesday, January 26th, 2011

You can choose how you look at things. You can say: I failed.  Or you can say: I did not pass this time. You can say: losing my job was the worst thing that could happen to me. Or you can say: losing my job gives me the chance to start my own business.
Re-framing your [...]

Become more resilient: change your state

Tuesday, January 25th, 2011

When you get into a negative state, like the way you feel after a bad sales call, or a disagreement with someone you love, you feel depressed, miserable and without energy. When you know how to put yourself into a positive state you can bounce back with energy and resilience.
1. Make a physical change
If you [...]

Toxic people are those whose attitudes and behaviour poison the environment. They blame, complain and criticise, put people down, and infect everyone with their pessimism, negativity and bad humour. Some moan about anyone they see as more successful than they are; some are angry; others are bullies who dominate and humiliate anyone they see as [...]

Teaching older dogs new tricks

Monday, November 29th, 2010

It is very difficult to change adult behaviour, and the older the adult, the more it is difficult.
Many people, including human resources people who should know better, still behave as if a few days in a classroom can produce managers who will build high performing teams and people who will communicate effectively. Would that it [...]