How to use facts in conversations

Monday, September 26th, 2011

This is the eighth of the blog posts based on the top ten most read Straight Talk Tips that go to my clients each month. The tips are free and you can sign up for them here
How to use facts in conversations
When you open a conversation by putting the facts on the table you create a [...]

How to start over in a relationship

Wednesday, September 21st, 2011

This is the seventh of the blog posts based on the top ten most read Straight Talk Tips that go to my clients each month. The tips are free and you can sign up for them here
How to start over over in a relationship
Relationships can get stuck. Conversations end in argument; the same buttons get pressed; [...]

This is the fourth of the blog posts based on the top ten most read Straight Talk Tips that go to my clients each month. The tips are free and you can sign up for them here
Importance of managing emotions in difficult conversations
Conversations about performance or behaviour have many starting points but all have an underlying [...]

Make a plan - speak up

Monday, September 5th, 2011

This is the third of the blog posts based on the top ten most read Straight Talk Tips that go to my clients each month. The tips are free and you can sign up for them here
Make a plan - speak up
Re title: Tips for holding difficult conversations
At one time or another we all face [...]

Moving Targets

Tuesday, August 30th, 2011

This is the first of the blog posts based on the top ten most read Straight Talk Tips that go to my clients each month. The tips are free and you can sign up for them here
Moving targets re-title: How to set realistic objectives
Conventional wisdom holds that when you want people to perform at their [...]

10 Tips for holding better conversations

Monday, August 8th, 2011

One conversation can make or break a relationship, a career or a life. No wonder we find some of our conversations really scary. Getting to a point where you can speak up about almost anything to almost anyone takes practice, but if you start with these tips in mind you’ll go wrong less often.
1. Choose [...]

There are three types of verbal behaviour that you can use in a meeting. You can put forward new ideas; you can ensure that what is said is clear and understood by everyone; and you can give support to, or disagree with, things that are said. The balance of these three behaviours determines how effective [...]

Do you really need a meeting?

Friday, May 13th, 2011

In a well run meeting you can solve problems, motivate people, initiate new projects, solve conflicts, get buy-in and build relationships more quickly and easily than in any other way. It’s no wonder meetings are so popular!
Research shows that the written word carries only about 7% of the true meaning of what you communicate and [...]

Most of us put off having difficult conversations for as long as possible.  But even when we are in conversations, we find ways of avoiding the critical and difficult issues. The problem is that when you hold a conversation that does not directly and effectively address the real problem, no amount of talking will make [...]

How to get accountability

Thursday, May 5th, 2011

If you want to build a high performing team you must know how to hold people to account for their performance. In general however, people are more skilled at avoiding accountability than others are at holding them to account. There are three tactics that are most commonly used. For each, there is a specific behaviour [...]