In every relationship there are issues that are difficult to talk about; his mother, her ex-husband, money, how to raise children. At work it is difficult to talk about poor performance or to confront issues of disrespect or insubordination. Sometimes we don’t talk about these things at all because they are too sensitive, we’re too emotional or the stakes are too high. At other times, we do have conversations, but the problems remain.

The starting point is to identify exactly what you need to talk about. It’s all very well planning and holding a conversation word perfectly, but nothing is achieved if it’s the wrong conversation.  How often have you heard people at work say,”I’ve told her about it several times but she still makes the sam

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