Conversational styles that don’t work
It’s fascinating how much one can learn about people and the culture of their organisations by listening to the conversations they hold.
There’s the manager who has been around for a while, knows his job and can see a mistake at ten paces. His conversations are short, sharp and one way. Don’t look to him for encouragement or positive feedback. He will tell you what has gone wrong, and exactly what he wants you to do to fix it. All he requires in return is your nod of understanding and commitment. He and his organisation pride
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