We talk a lot about showing respect, providing excellent customer service, empowering people, developing high performing teams, building trusting relationships and creating motivating and challenging environments. This article examines how living up to some of the most common organizational values requires that we use some very specific behaviours, few of which come easily.

Talk is cheap. Walking the talk is a different proposition, and the problem with values is that what you say about them is irrelevant. It's what you do about them that counts. Here are some of the values that organisations most commonly aspire to. How well do you walk the talk?

A universal way of showing Respect is to listen. Listening conveys respect regardless of differences in culture, language, gender or

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