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Sample conversations:
1. One of your new team members has been performing well and has settled into her job very comfortably. This week however, she made several quite serious mistakes in things she should be familiar with. You need to talk to her immediately. one off problem
2. You’ve noticed that one of your people has been making an increasing number of what seem to be careless mistakes. You have left it, hoping he would come right, but this has not happened. Now you need to intervene. pattern of performance
3. You have been managing one of your team very closely for months, trying to improve her performance and motivation. But it’s not working. You don’t know what more you can do. Try one more time, or resort to discipline? moving to discipline
4. One of your people always meets his targets but spends a lot of time on the phone doing personal stuff. You feel bad about addressing the issue, but you know if you do not it will give the wrong message to the rest of the team about work ethic. outputs and inputs
5. One of your colleagues is over bearing, disrespectful and know-it-all around just about every topic she discusses. She has to have the last word in every conversation. You can’t take any more of her behaviour. You’re going to talk to her. attitude problem
6. You were recently appointed as manager of the team in which you have worked for several years. It’s always been a high performing team but now performance has dropped, people seem demotivated and you are wondering if it has anything to do with your appointment. You need to talk to your team. clearing the air
7. A senior manager, whose performance affects yours, consistently neglects to meet reporting deadlines. You have dropped hints several times already but to no effect. What can you say to him? obtaining commitment
8. You recently overheard two of your colleagues being very critical about a recent management decision that in public you have heard them supporting. You feel you need to confront them. dealing with gossip
9. Your manager has made some decisions that seem inconsistent. How do you approach this sensitive conversation? speaking up to a manager
10. One of your colleagues constantly interrupts you looking for guidance on what seem to be simple issues, or checking things with you that you feel he should be confident with. How do you deal with this? maintaining a relationship
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