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Integro Learning 's system and process enable your teams to add value in the areas of customer satisfaction, profitability, cooperation & collaboration, innovation and performance sustainability.  

Straight Talk Tips
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Straight Talk Tips are produced monthly, highlighting aspects of the Straight Talk approach to effective communication. They serve as reminders of the process for those who have been through the Straight Talk training. They are also an introduction to the concepts on which Straight Talk is based.

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Good conversations: better relationships - January 2012 Print E-mail

 

While the technology with which we communicate is allowing us to do so both more quickly and more widely, our communication is becoming increasingly ineffective.

 

 

 

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You still haven’t learned to speak up? - November 2011 Print E-mail

It’s quite easy to tell whether you’ve learned to speak up or not. Here are some of the symptoms.

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Pause for thought! - October 2011 Print E-mail

The Out of Office Reply said ‘I am in back-to-back meetings this week so I may not be able to reply to your mail immediately’. When did you ever get a message that said ‘Sorry I can’t reply to you immediately…I’m thinking’?

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Cowardice or courage? - September 2011 Print E-mail

It’s the time of year when people are anticipating their performance bonuses - and managers are dreading the difficult conversations they can expect to have with those who are going to receive rather less than they were hoping for.

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No! No! No! - August 2011 Print E-mail

There’s a hint of year end in the air and life seems to be even more frenetic and stressful than it has been since the start. You need every minute you can find to do what you absolutely must do, but somehow it’s eaten up by the needs and demands of others.

It’s time to revisit the fine art of saying no. Think of all the people to whom you wish you could say it.
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Make a plan - speak up - July 2011 Print E-mail

At one time or another we all face conversations that are problematic, sensitive and difficult. Some have the potential to be disastrous for relationships or career limiting at work. They all have one thing in common. You want to avoid them. Conversations like this can be with toxic colleagues, controlling parents, disagreeable in-laws and difficult employees.

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Control Alt Delete - June 2011 Print E-mail
You’re locked into a loop. You want to move on; you’re tried everything you can think of but you end up in the same place every time. Your frustration grows. Finally in desperation you decide to start over from the beginning. Control Alt Delete: reset: reboot: start over. It works for computers. Why not in relationships?
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Meetings...meetings...and more $%#* meetings! - May 2011 Print E-mail
They are inefficient and costly. They go on forever. They lack form or process. The wrong people attend. Many of those who do, use the time to catch up with text messages and e-mail, or indulge in a liking for the sound of their own voices.
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Emotional Intelligence - April 2011 Print E-mail

Conversations about performance or behaviour have many starting points but all have an underlying emotional tone.

  • I’m frustrated: you keep getting this wrong.
  • I’m disappointed: you’re capable of so much better.
  • I was embarrassed by the way you spoke to me.
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Moving targets - March 2011 Print E-mail
Conventional wisdom holds that when you want people to perform at their best you start out by making sure they know what to do. Target setting is usually the point of departure and the well worn acronym SMART seems to take care of it: specific, measurable, agreed, realistic and time bound.

‘Realistic’ itself however, is a moving target.
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© 2012 Straight Talk | Performance Management | Healthy Relationships