Straight Talk Tips are produced monthly, highlighting aspects of the Straight Talk approach to effective communication. They serve as reminders of the process for those who have been through the Straight Talk training. They are also an introduction to the concepts on which Straight Talk is based.
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How many of the same people who are driving you crazy today, were driving you crazy last week, or even last month?
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It is not possible to behave with integrity and exert personal authority if you do not hold others to account for their behaviour. Strange then, that we have so many ways of not holding people properly to account!
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The best designed performance appraisal processes mean nothing when there is no consequence for poor performance. The best laid plans are worthless when people are not held to account for the outputs and behaviours required to achieve them.
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When did you last give someone positive feedback?
We often overlook the fact that getting the best from people can be as easy as catching them doing something that you value, and doing it well. You must be sincere, and it helps if you can be specific in describing exactly what you are complimenting. Other than that, it is really hard to go wrong.
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Ask managers which part of their role they find most troublesome and they are likely to talk about managing the performance of people. There is general agreement that managing poor performers is the hardest part.
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It is a back to basics, all hands on deck, stick to the knitting kind of time. Superficially, it sounds like what we need. But have you looked closely at what is really going on?
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I would guess that in recent years most of you have been to a workshop, attended a conference or at least read a book or magazine article extolling the virtues of becoming an outstanding leader.
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It is hard not to notice how much the current economic climate has created change in organizational climate. We used to talk about empowerment, creating accountability and personal development. Now the talk is of cuts and controls, needing approval, and waiting for management decisions.
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It will take some effort to get through this year successfully and I have been thinking about what the essentials will be to do so, regardless of your age, position or discipline. I think it comes down to two.
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Holding a conversation means talking WITH someone or WITH a group of people. It does not mean holding them spellbound while you pontificate. It does not mean talking endlessly and without allowing any interruption, until you finish everything you want to say. It is certainly not a diatribe against all the wrongs you feel the world has wrought you...
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